 Kitchenwareonline; members of the Federation of Small Business.Kitchenware online is a division of the Microwave Service Company Ltd.. We are completely dedicated to your total satisfaction.
If for any reason you need to contact us you can use any of the following methods:
BY POST
Microwave Service company Ltd.
Main Road (A20)
Sellindge
Ashford
Kent TN25 6EQ
UK.
Company Registration No. 06352322.
Registered office address;
16 Walton Manor Close,
Folkestone,
Kent.
CT19 5QG.
BY PHONE
01303 813530
BY FAX
01303 813550
OR BY E-MAIL
info@kitchenwareonline.com |
Guarantee.We guarantee your satisfaction. All of our products are either genuine parts or suitable pattern replacements.
All products are supplied with a 6 month warranty, except Microwise Cookware which has a 5 year guarantee against defective manufacture.
Glass and Ceramic Trays as well as Oven Lamps are not covered under warranty, other than if they arrive damaged. (If they do you must inform us within 48 hours of delivery so that a replacement can be despatched). |
Company returns policy.In accordance with the consumer protection (distance selling) regulations 2000, you may excercise your rights to cancel your order with us upto 7 days after the date of receipt of your order.
You will be entitled to a full refund of the monies paid including carriage charges paid to us. However, you must inform us that you wish to excercise this right within 7 days of receipt of the goods by one of the following methods:
By Phone (on 01303 813530),
By FAX (on 01303 813550),
By E-mail info@kitchenwareonline.com
or by post to;
Kitchenwareonline.com
Microwave Service Company Ltd.
Main Road (A20),
Sellindge,
Ashford,
Kent,
TN25 6EQ.
You must return the goods in a serviceable and resellable condition to us at the above address at your own expense. We will not reimburse you for this. Upon receipt of returned goods we shall reimburse the origional amount amount debited for the order. |
VATWe are VAT registered and our VAT registration number is 920 188 733
Tax Charges. For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
Making a purchase.Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. Alternatively, you can search for spares available for a particular model by typing the prefix and model number in the search box. I.e. NNC853 or R963. Suffixes aren't important for the parts we sell as they normally only refer to the colour of the product. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. |
Privacy policy.Privacy policy;
Microwave Service Company Ltd. does not sell buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Credit card securityWhen making payment for an order you will be automatically transferred to PROTX who will carry out a secure transaction on our behalf. We do not deal with any card details during the process which minimises further the chance of fraud.
Once PROTX have completed the transaction they will inform you and us and will then transfer you back to our site to complete the purchase. Should you have any concerns we are able to access our PROTX account for administration such as refunds etc. |
Shipping and handling chargersPostage and packing charges are based on the weight and dispatch method.
You will be prompted to choose your dispatch method, and the appropriate charges will be calculated before your order is completed, you will then have the option to change the dispatch method if you choose to. |
Delivery times.We will process your order during normal operating hours, Mon - Fri, 9-5.
Any orders received outside these hours will be processed at the earliest opportunity.
We will normally send your order to you the same day. In order to achieve 48 delivery via parcelforce we would need to process your order before 10 am.
European orders are generally received in under 10 days.
North American orders may take up to 8 weeks. We will email you to confirm receipt of your order. You will receive a further e-mail when your order has been dispatched.
|
Back ordersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will email you when the order is dispatched. In cases where items are out of stock at time of ordering, the delivery time requested will be from when we despatch the item not from time of ordering. |
Copyright notice.All product photographs copright © kitchenwareonline.com 2007.
Kitchenwareonline.com logo copyright © 2007.
No photographs on the entire website may be used or reproduced or transmitted in any form without the express permission of Kitchenwareonline.com
All text, product information, and product descriptions copyright © kitchenwareonline.com 2007
and may not be reproduced or transmitted in any form without the express permission of Kitchenwareonline.com unless clearly stated otherwise.
|
