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Coruna virus update

Corona virus update
Thank you for visiting kitchenwareonline. During this difficult time we have been receiving lots of orders through the site. Our dilemma is do we close down and see what happens when we come back or carry on serving our customers.
Clearly, the volume of orders suggests that there is a need for our products. We have a shop, a workshop and a stores area within the shop. In line with government guidelines we have closed the actual bricks and mortar shop, taking on only the most urgent service calls. Our online shop Kitchenwareonline though remains open. We were contacted last week by most of our suppliers including the main manufacturers who we buy from including Panasonic and Samsung who have indicated that they will remain open for business while they can.
I made the difficult decision to furlough 2 members of staff. This means that in processing kitchenwareonline orders I am actually the only staff member in the building and will come in contact with only those collecting or delivering to the shop.
I am pleased to report that during the first week of lockdown we were able to continue but have reduced the need to travel by opening for 3 long days instead of for 5 normal days. So far this has worked ok.
I would like to take this opportunuity to thank you for your continued custom and plan to continue as long as it takes to safely look after you, our customers. 
Created On  29 Mar 2020 11:44 in General use and cooking articlesProduct information  -  Permalink

Cold spots in jacket potatoes ?

I recently spoke to a customer who was getting part of his jacket potato uncooked. he had to think to turn the potato during cooking despite the microwave having a turntable.

The reason was the glass tray itself. The heat generated in the potato by microwaving it was being absorbed by the glass tray that it was sat on. This meant of course that a small area of potato was remaining un cooked. The solution was simple. Raise the potato off of the tray. Either by cooking it on a defrost rack or better still by using a microwave potato baker. The potato baker is the best idea. It makes for more even cooking and it stops the potato rolling around the tray.

Created On  27 Nov 2019 14:13 in General use and cooking articles  -  Permalink

Do you ever check your plugs ?


Do you ever look at the plugs on your appliances. Many electrical appliances around the home will have been supplied with a moulded plug top which is virtually maintenance free, but there are still of home fitted plug tops around. We see a large percentage of microwaves that come into our workshop with after market plugs fitted. Please check from time to time. especially if its a plug that gets used or moved around a lot as appliances such as irons are taken from or put into cupboards. Check that the plug top itself isn't broken. Often parts of it will break off as the material is quite brittle.ImageI wouldn't expect anyone to take a plug apart for a routine check (that's our job. when a microwave comes in for repair we always check the plug top and cable for signs of damage), but if the lead feels or looks  loose, then you should check inside. The screws can come loose or may have been fitted too loosely during fitting.


One of our technicians during a routine repair just recently checked inside to see several of the wire securing screws actually missing - not even inside the plug top.ImageI could mention about how to wire a plug but its almost a topic in itself. For now check the first picture by the title of this post. That's pretty much what it should look like, at least what colour wires go where. Finally, If the fuse goes and you need to change it, please make sure you change it for the correct rating, replace it with the same colour fuse. Usually 13 amps for most kitchen appliances. If it blows again you need some expert help to check the appliance as there is probably a fault.


Created On  27 Nov 2019 14:12 in Technical and repair articlesGeneral use and cooking articles  -  Permalink

I can see through the door, how is it these microwaves can't get out?

You can see through the door because the holes in the metal mesh are small enough for the light"waves" to pass through, but the microwaves are too big to fit through the holes (I know this sounds odd because we are talking about something we can't see!).

Just imagine that you have got a wire mesh, with holes about the size of a pea in it, along comes some light (imagine it as a marble) that's 1/10th the size of the hole--it will drop through a hole in the mesh, now along comes the microwave which is a bigger glass marble, about the size of a 2 pence coin, it's far too big so it just bounces off the mesh, it can't get through.

This is just what happens with light and microwaves in the microwave. To the microwaves the mesh looks just like a solid metal screen; and they bounce off just like radar waves bouncing off of a ship or aeroplane, but to the light the screen is not very substantial and the light just streams through.

Created On  27 Nov 2019 14:10 in General use and cooking articlesTechnical and repair articles  -  Permalink

Heating plates in the microwave

Just recently I have had a few phone calls from customers who have damaged their microwave by using it to warm plates.

In a nutshell, don't use your microwave to warm plates.

Very briefly, microwave ovens work by emitting microwave energy into the oven. This in turn agitates water molecules in the food or drink in the oven. The friction of those molecules creates heat and - hey presto - hot food is the result.

Plates have very few if any water molecules in or on them, therefore if you only put plates in the oven, the microwaves will bounce around the oven looking for something to absorb them. Eventually, something else in the oven will get warm. it might be the plastic roller ring, the mica waveguide cover or any plastic parts of the inner door.

It may be that you have been doing this for a while with no problem, this could be due to a number of factors such as the quality or type of plate. Some cookware may have moisture inside which more readily absorbs the microwaves, whereas some cookware will be completely invisible to microwaves (this wont get warm at all).

On a few occasions problems have occurred where the microwave is a replacement microwave and is either much more powerful than the last or through its design is less tolerant of microwave energy bouncing around inside.

Either way, if the microwave is used for heating plates eventually some damage will occur. The plates could break. The microwave oven might even end up cooking itself ultimately which will of course result in costly repairs or replacement.

If you really want to use your microwave to heat plates try putting a bowl of water on top of the plates so that most of the energy will be absorbed or if your microwave is a combi oven warm the plates with the grill of convection instead. It may take 5 minutes instead of 1 minute but wont affect the microwave in any way.

Click here to buy bowls or jugs from Kitchenwareonline.com


Created On  27 Nov 2019 14:07 in General use and cooking articlesTechnical and repair articles  -  Permalink

Can I cook eggs in my microwave?

Yes you can, but never try to boil an egg in your microwave, or cook it inside it's shell.

The reason for this is that inside the shell is a membrane (like a thick, tough skin), which stops the steam from escaping-within a short time your egg in the microwave will become a small bomb.

Please don't try it to see if it's true, it's very dangerous!

The way to cook eggs in a microwave is either poached (prick the skin with a fork first), or scrambled. Scrambled eggs cooked in a microwave come out light and fluffy.

Check out www.kitchenwareonline for egg cookers

Created On  27 Nov 2019 14:05 in General use and cooking articles  -  Permalink