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Coruna virus update

Corona virus update
Thank you for visiting kitchenwareonline. During this difficult time we have been receiving lots of orders through the site. Our dilemma is do we close down and see what happens when we come back or carry on serving our customers.
Clearly, the volume of orders suggests that there is a need for our products. We have a shop, a workshop and a stores area within the shop. In line with government guidelines we have closed the actual bricks and mortar shop, taking on only the most urgent service calls. Our online shop Kitchenwareonline though remains open. We were contacted last week by most of our suppliers including the main manufacturers who we buy from including Panasonic and Samsung who have indicated that they will remain open for business while they can.
I made the difficult decision to furlough 2 members of staff. This means that in processing kitchenwareonline orders I am actually the only staff member in the building and will come in contact with only those collecting or delivering to the shop.
I am pleased to report that during the first week of lockdown we were able to continue but have reduced the need to travel by opening for 3 long days instead of for 5 normal days. So far this has worked ok.
I would like to take this opportunuity to thank you for your continued custom and plan to continue as long as it takes to safely look after you, our customers. 
Created On  29 Mar 2020 11:44 in General use and cooking articlesProduct information  -  Permalink
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Panasonic Bread Machine Mounting Shaft

[caption id="attachment_695" align="aligncenter" width="300"]Panasonic breadmaker mounting shaft kit Panasonic breadmaker mounting shaft kit[/caption]

We have had a few instances of customers purchasing either mounting shafts or mounting shaft kit (kit.005) because the kneading blade has been loose on the shaft only to find that the new parts are exactly the same. The blade normally sits quite loosely on the shaft. It is designed with enough tolerance to allow for the non stick coating to be applied during manufacture. it doesn't matter that it is loose because it is driven positively by the flat portions. The blade only turns in one direction so there is little chance for excessive wear. Even being loose we or Panasonic UK have never heard of a blade coming off of the shaft during operation. To that end we advise that as long as everything is working ok not be concerned that it looks to be loose. The main reason to change the mounting shaft is when the seal fails and allows mixture to seep through into the pan of if the bearing fails and it either seizes or makes excessive noise during operation.

Created On  27 Nov 2019 14:09 in Product informationTechnical and repair articles  -  Permalink
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Really low power microwaves

We have been asked occasionally to supply microwave ovens that output even less than the usual 500 watt microwaves that we already sell.

Just to confirm, a microwave oven draws nearly twice the power in watts that it produces in microwave energy (also watts). Unfortunately our 500 watt ovens need a little more than a 1000 watt generator will cope with - they draw about 1150 watts.

We have just listed on our website by special order a microwave that draws less than 1000 watts so it will run on a 1000 watt generator.

It outputs 320 watts microwave energy but importantly draws only 810 watts.

We have only a few of these so don't keep them in stock but can make them to order usually within a few days.

Please follow the links above for more information or click here to see the item in our catalogue.

Created On  27 Nov 2019 13:48 in Product information  -  Permalink
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New JWP food containers in stock

We are now stocking JWP expanding food containers.




Super versatile and dare we say it - almost indestructible, these containers all have the following specifications :
 

              Collapses to less than a third of its size for easy space saving storage

        Steam Vent situated in the lid allows food to be steamed/cooked safely

        Resistant to temperatures ranging from -40C to 230C

        Oven safe (Up to 230C), Microwave Safe, Freezer Safe and Dishwasher Safe.

We currently have 2 sizes available on the shelf with more to follow soon.

Check them out here:

-collapsible-silicone-steamer-casserole-jwpzrb2005-c2x23781222

-silicone-expanding-food-container-jwpzrb2003a-c2x23818378





Created On  19 Jul 2017 13:59 in Product information  -  Permalink
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Guest Check out now available

We have just added the option of Guest checkout to our checkout pages. This requires our customers to enter the minimum amount of information to place an order. It will speed up the order process for kitchenwareonline customers by allowing an order to go through with just the delivery name and address and contact email required. if a customer is definitely only going to order once it may save some time. Certainly with full registration ( which only actually requires the addition of a password) we can retain your order history and deal with any issues arising from previous orders quicker. 


As it happens, to date, we haven't been able to make use of any customer data for marketing purposes anyway so there it was unlikely customers would be affected by spam mails from us although we have always had the option when registering not be kept up to date (put on a mailing list).

We hope of course that guest checkout will make Kitchenwareonline even quicker and easier to use for everyone.

Created On  15 May 2017 17:05 in General use and cooking articlesProduct information  -  Permalink
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Charles Viancin silicone food covers

Created On  26 Apr 2017 14:01 in Product information  -  Permalink
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