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Technical and repair articles

Kitchenwareonline now SSL secure

We are pleased to announce that we now have an SSL certificate for

Although we already have a huge amount of security in place provided by Actinic who built and host our website, we have added to your peace of mind by adding an SSL certificate.

SSL stands for Secure Sockets Layer. This ensures that the link between your browser and our website on Actinics server is a secure connection, that the link between our information on the site and any information you see or enter is not compromised.

This is qualified when you visit our site by the annotation at the start of the address bar in green with a green padlock. Google is helping its customers (anyone who browses using google chrome) by showing whether a site is secure by showing this information at the start of every web address. - You can see this above now. Experts think that up to two thirds of websites currently do not have this SSL and therefore potentially not be as secure as they could be.

This is not quite the same as the certificates that websites show, that they are secure for taking payments. We have chosen not to try and invest in making the site secure enough to take payments. This is hugely complicated and expensive. Instead we use a payment gateway. This means that when you are ready to commit to make a payment for an order on our website you will be redirected to an extremely secure site (or payment gateway). In our case we use Sagepay. Sagepay in turn run all of the security checks and process your payment for us. They in turn pass you back to our shop and behind the scenes tell us that they have received your payment on our behalf and to go ahead and process your order. When you choose your payment method you can choose Sagepay or Paypal who of course have their own security methods, but again, process payments for us.

For us this is great because we don't have to worry about any of your payment details and the security aspect of storing those. We have nothing to do with your payment details, they are all dealt with by the payment gateway who in turn go to great lengths to keep your details secure.

We hope this brief explanation offers further confidence for our customers. We will continue to take advice from Actinic and from Google on the best way to offer the best service for all of our customers.

Created On  12 Apr 2017 10:16 in Technical and repair articlesGeneral use and cooking articles  -  Permalink

How to replace the microwave oven lamp (bulb)

How to replace the microwave lamp (bulb)

Note: In the interest of safety, please make sure your appliance is unplugged from the mains and that the area you are working in is safe. Also, please note the case has sharp edges, so be careful!

What's my model number?
This can be found by opening the door and viewing the information sticker located on the left hand side of the control panel. Alternatively your model number may be located on the back of the oven.

Removal process for old Microwaves

The older models had a flap on the left hand side of the case. You simply unscrew this and remove the flap. Replace the bulb and then replace the flap and tighten the screw up.

Removal process for newer Microwaves
Firstly, turn the machine around and you'll notice screws all round the case, remove these. There may be some screws on the side of the case, remove these to.
Pull the case towards you and remove. Depending on your model your lamp may be clearly visible on the left or right hand side. Many new models the bulb is hidden. To find this either look for the base of the bulb or turn the microwave so its facing you, now look directly behind the control panel it will be there. 
Remove the screw holding the lamp in/lift up the metal tabs holding the lamp in.
Remove the connector on the bulb
Pull out the lamp.
(Some models you must replace the lamp/bulb as they come as a complete unit, others you can unscrew the bulb from the holder)

microwave cabinet off

changing microwave oven bulb

Once you have removed the lamp you can see what design it is and then find a replacement. We have them listed in our shop either by design type or under the relevent make and model.

Fitting your new Lamp
Place the new lamp in the hole
Refit the scew/push down the metal tabs
Re-attach the power connector
Replace the case – You will need to slide the top in place, then the left hand side, then the right hand side. Replace all the screws and test your handy work out!
Created On  1 Mar 2017 10:00 in Technical and repair articles  -  Permalink

24 volt truck microwave oven repairs

Just a reminder that our repair service for the 24 volt Samsung Roadmate microwave ovens is still very popular.

Samsung roadmate 24 volt truck microwave oven

Samsung roadmate 24 volt truck microwave oven

Although parts are no longer available for these ovens, we are able to repair the Inverter circuit board which seems to harbour most of the faults. Just send your oven to us and we will diagnose the fault and let you know the cost to repair and return the oven to you.

We now have on offer an alternative oven in the form of our very own Drivemate 24 volt microwave oven, which although slightly larger offers many more benefits than the Roadmate it will replace.
Created On  27 Feb 2017 15:21 in Technical and repair articles  -  Permalink

Really low power microwaves

Really low power microwaves

We have been asked occasionally to supply microwave ovens that output even less than the usual 500 watt microwaves that we already sell.

Just to confirm, a microwave oven draws nearly twice the power in watts that it produces in microwave energy (also watts). Unfortunately our 500 watt ovens need a little more than a 1000 watt generator will cope with – they draw about 1150 watts.

We have just listed on our website by special order a microwave that draws less than 1000 watts so it will run on a 1000 watt generator.

It outputs 320 watts microwave energy but importantly draws only 810 watts.

We have only a few of these so don’t keep them in stock but can make them to order usually within a few days.

Please follow the links above for more information or click here to see the item in our catalogue.


Created On  23 Feb 2017 17:04 in Product informationTechnical and repair articles  -  Permalink

Microwave Oven Power Levels

Did you know that when you adjust the power level of a microwave oven you are actually adjusting the amount of time that the oven is cooking rather than the actual power ? The power output cannot be adjusted. This is achieved by a simple reduction in the actual cooking time in relation to the cooking time selected by the user. For instance. 100% power means that the oven is cooking all the time it is running. If 50% power is chosen, the oven will switch on and off during the cook time so that the total time it was actually cooking was only 50% of the cooking time selected. The same applied for all powers.

Power level selector

Power level selector

It has always been accepted between the manufacturers that to defrost frozen food in a microwave the optimum results will be achieved at 30% power. To that end the defrost setting is usually 30%. Most ovens have a range of settings that are loosely based around this. High = 100%, Medium high = 75%, Medium = 50%, Medium low = 30% and Low or simmer = 10%.
Created On  20 Feb 2017 17:45 in Technical and repair articles  -  Permalink

How to find the model number of your microwave oven

If you ever need to buy spare parts or accessories for your microwave oven you will need to know the model number of the oven.

The manufacturers usually place a label on the oven containing the make, model and serial number of the oven. Quite often, that label is stuck on the rear of the oven. Alternatively it may be placed somewhere on the doorway or down the inside of the control panel.

The make and model are the important details but on German ovens such as Bosch, Neff, Siemens and AEG also have a number on that label beginning with E. This is used by those manufacturers (and subsequently us) to source the correct part from a production run or batch of ovens. If you have German oven we will need this E number also.

Below are some examples of these identification labels to help you find yours.

the identification label is often on the rear of the oven.
the identification label is often on the rear of the oven.

 identification plate from a commercial microwave oven
identification plate from a commercial microwave oven

microwave identification plate
 microwave identification plate

Panasonic microwave identification plate
 Panasonic microwave identification plate

 location of identification plate on German branded microwave ovens
location of identification plate on German branded microwave ovens



Created On  20 Feb 2017 17:37 in Technical and repair articles  -  Permalink