Terms and Conditions
Kitchenwareonline is a division of the Microwave Service Company Ltd.
We are completely dedicated to your total satisfaction.
Company registration details:
Company Registration No. 06352322.
Registered office address;
16 Walton Manor Close,
We guarantee your satisfaction.
All of our products are either genuine parts or suitable pattern part replacements.
All products are supplied with a 6 month warranty.
Glass and Ceramic Trays as well as Oven Lamps are not covered by this warranty, other than if they arrive damaged.
In the event that your order is damaged on arrival you must inform us within 48 hours of delivery so that a replacement can be dispatched.
All internal parts should be fitted by a suitably qualified microwave oven technician, Watching a youtube video on how to fix a microwave doesn't count.
Kitchenwareonline is VAT registered, our VAT registration number is 920 188 733.
For all orders made from the UK or the European Union VAT at the current rate will be added to the total order value.
Note: Books are exempt from VAT, and VAT will not be added to their retail value.
Under UK tax regulations shipping and handling charges are also subject to VAT at the current rate.
All other orders are VAT free and you should click the tax exempt button to reduce the VAT to zero.
For locations such as Jersey please choose that rather than UK to process an order tax free.
In accordance with the consumer protection (distance selling) regulations of 2000,
you may excercise your rights to cancel your order with us up to 7 days after the date of receipt of your order.
You will be entitled to a full refund of the monies paid including carriage charges paid to us.
However, you must inform us that you wish to excercise this right within 7 days of receipt of the goods by one of the following methods:
By post addressed to:
Microwave Service company Ltd.
Main Road (A20)
Sellindge, Nr. Ashford
Or by E-mail:
Note: Any items that we do not have listed on our website, which we have specially ordered for you are non-returnable.
Condition of returned goods.
You must return the goods new, unused and in the original packing so that the may be re-sold as new.
If we are not able to re-offer the goods as new we will not be able to refund the full amount paid.
The goods must be returned to us at the above address. Upon receipt of the goods we shall reimburse you accordingly.
Used or fitted items.
If we believe the goods have been fitted or used we reserve the right not to refund postage and packing costs, and to charge a re-stocking fee of 25% of the purchase price.
Special order items.
If the order is for a special item not usually stocked or listed on our website we will endeavour to supply the correct part but will not be responsible for supplying the incorrect part and will normally not accept a return.
We don't check every fuse with a test meter before we dispatch but do randomly check stock. In 30 years we have never received a failed fuse from a manufacturer. If you replace a blown fuse in your microwave whether it be mains or high voltage and it fails, it does not indicate a faulty fuse. Its failed because the underlying fault that caused it to go in the first place has not been addressed. Please do not expect us to replace a fuse that is 'faulty' because its blown.
|Secure payments and refunds.|
When paying for your order at the end of our checkout process you will be automatically transferred to Sage Pay.
Sage Pay are a company who specialise in secure online bank transactions.
We do not deal with any card details during the process which minimises further the chance of fraud.
Once Sage Pay have completed the transaction they will inform you, and us and will then transfer you back to our website where you can print out a receipt.
Should you have any concerns regarding your payment we are able to access our Sage Pay account for administration such as refunds and adjustments to payments.
|Delivery options and charges.|
Choosing your delivery method.
You will be prompted to choose your dispatch method at the checkout.
Once you have selected the method the appropriate charges will be calculated before your order is completed.
Before commiting to making a payment you will have option to change the dispatch method if you choose to.How the delivery charge is calculated.
Postage and packing charges are based on the weight and volume of the items you order, and the delivery method.
Courier delivery charges are a flat rate set by the area the delivery is being made to.
VAT on delivery charges.
NB: To comply with current UK tax regulations VAT at the current rate will be added to the shipping and handling charges.
Non UK orders.
We dispatch all our orders to destinations outside the UK by Air Mail.
Our website does use "cookies", but these are only used for essential purposes such as tracking your order through the website to our checkout, and some other functions on the website such as:
Google Analytics is used purely to track your progress through our website to help us determine how well it is working, and how we can improve it for you. It does not use any personal or financial information. You remain totally anonymous as far as our analytics are concerned.
Facebook "like" buttons.
The Facebook cookies will contain some personal information, required for the functioning of the Facebook social website. However these cookies are only created if you click on the facebook like button.
Our shopping cart cookies will be saved to your computer to store delivery addresses, if the address book is used and to store your details if you select the 'Remember Me' Option.
Unless you use the "remember me" setting in the checkout the cookies from our website will be erased when you have paid for your purchases.
No personal data.
Our shopping cart cookies do not contain any personal data unless you agree to accepting them, they just assign you a random ID number to track your purchase(s) through the website.
Our website needs cookies for you to make a purchase.
One important point to note is that if you have set your web browser's security settings to block all cookies our website will not function correctly, and you will be
unable to place an order online.
Our website does not make use of any "tracking cookies" for advertising purposes.
|Privacy and security.|
Microwave Service Company Ltd. does not sell, or pass on buyers information to third parties.
Your address and personal details are treated as confidential information, and are not disclosed or "sold on" to third parties.
After you have completed your order, you will receive a confirmation email, and an email informing you when your order has been dispatched.
You may receive occasional marketing e-mails from us, but can easily change options to reduce or stop them.
We understand that our customers are naturally very concerned about debit and credit card fraud.
We would like to reassure you that we take the issue of credit card fraud and security very seriously.
Our website does not handle or process any card details, all of our online transactions are handled by a reputable and well established company (Sage Pay) who specialise in on-line card transactions.
No credit card details are taken or recorded by our website, and our staff do not have access to any of your card details at any time when you place an online order.
To make your payment you will be transferred to the Sage Pay website, which is a fully secure SSL site, and you will see the padlock symbol for a secure website as soon as you reach it. All your details are encrypted during the transaction to maximise security.
All watermarked product photographs copyright Kitchenwareonline.
The Kitchenwareonline logo is copyright.
The copyright on all non-watermarked images and photographs belong to the manufacturer of the item.
No images, videos and photographs on the entire website may be used or reproduced or transmitted in any form without the express permission of Kitchenwareonline, or the relevant owner of the images, videos or photographs.
All text, product information, and product descriptions copyright kitchenwareonline and may not be reproduced or transmitted in any form
without the express permission of Kitchenwareonline unless clearly stated otherwise.