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KitchenwareOnline | Our delivery times

Dispatch and delivery times.
UK deliveries
Royal mail.
First Class mail usually takes one to three days
Second Class mail usually takes two to five days

UK mainland guaranteed 48 hour maximum delivery time (usually 24 hours)
Scottish Highlands and Islands guaranteed 48 hour courier delivery

Deliveries to alternative or work addresses.
Deliveries to an alternative address are not a problem for us.

North American orders.
We normally upgrade deliveries for North America to Air-mail.
North American orders may take from seven to fourteen days. 
European orders.
European orders are generally received in under 10 days. 

Dispatch times.
Prompt dispatch.
Orders need to be received by 09:30 to guarantee being processed and dispatched the same day, subject to the items being in stock. 

Orders placed during Weekends.
We do not process orders on a Saturdays, Sundays or UK Bank Holidays.

Confirmation of order and dispatch.
We will email you to confirm receipt of your order. You will receive a further e-mail when your order has been dispatched.

Back orders.
If your item is not in stock, we will back order for you.

Cancellation of back orders.
You will always be emailed with notification of the expected delivery time, and the option to cancel your order if you would rather not wait.

Lost orders.
Apart from orders dispatched to North America most orders should be received with in seven days.
Any claims for lost orders must be submitted within 14 days of our sending an e-mail informing you that your order has been dispatched.
This enables us to be able tor track your order wherever possible, and raise a claim with the Courier or Royal Mail for compensation.