Queries about ordering spares, and using the website.
Do you keep all the items on the site in stock?
|No. We are trying to arrange that items be dispatched directly from our distributors directly to you to save time. We do try and keep at least one of everything in stock for our own use or to send out in case the distributor runs out. |
The fact that you can place an order for an item does not indicate that it is in stock, however our website will warn you if we are out of stock.
If you have an urgent requirement, or wish to place a very large order you may wish to phone us to check up to date stock levels before ordering.
If the item is out of stock we will put the item on back order, and order it from our supplier for you.
|How can I find the right replacement lamp for my model of microwave?|
The easiest way is if you remove the lamp from your microwave, you can then match it up with those listed on our site.
Our pictures are good quality so you should be able to match the specifications of your lamp easily.
Although we try to list the relevant type of lamp under our make and model listings,
we have found that the manufacturers may change the type of lamp fitted depending on availability.
For this reason it's always better to remove the lamp first, and match it against those shown in the lamps section of our website.
|What are the delivery options?|
As you follow through the order process you can choose the delivery method you prefer and will be given the price for each.
Orders need to be received by 09:30 to guarantee being processed and despatched.
We do not process orders on a Saturday afternoon, Sunday or UK Bank Holidays.
We cannot arrange for Saturday or Sunday deliveries, but deliveries to an alternative or work address are not a problem for us.
Why can't I see the secure padlock on your site?
Our website does not need to be secure as it does not handle your credit card details.
When you are ready to pay you will be transferred to Sage Pay who will process your payment on our behalf. You will see the padlock appear at this point.
Their payments web site is fully secure and meets all the Government security requirements, so you can be sure they will take all necessary precautions with your personal and credit card data.
Will payment be taken from my bank account at the time of ordering?
Yes, in order to process a secure transaction your payment will be taken during the order process, even if the parts you have ordered are out of stock.
If you change your mind or wish to cancel your order we can carry out a refund.
|Can I pay using Paypal?|
|Yes of course you can, however please note although we take payment by Paypal, Sage Pay and Paypal are part of the same group of businesses so your transaction will probably appear on your receipt and invoice as being paid via Sage Pay. |
However you can rest assured you will not have been charged twice for your order.
|Do you supply Pattern Parts?|
|Yes, but we we always state whether we are supplying pattern parts or original manufacturers parts. |
Pattern parts are made by a third party but to the same specification as the original, and are often better.
In our experience they are nearly always cheaper than the originals.
Where we use pattern parts we have thoroughly tested them before adding them to our listings.
|Can we collect our order from you?|
Of course you can. We have a shop in Sellindge, located in the county of Kent.
Our opening hours, a map and address details
are on a page on our main website (www.microwave-repair.co.uk/find-us.html)
|Can we return unwanted parts to you?|
Under the distance selling regulations, yes, you can return them for a refund.
However, they must to be unused, unfitted and in a re-saleable condition.
We may exercise our right not to refund the postage you paid.
You must contact us within 7 Days of the receiving the order.
You may wish to send the order back using registered post to guarantee delivery.
|Can I talk to someone about my order?|
Yes you can, please call us on 01303 813530 Monday to Friday 9 -5.
At times the line may be very busy, so please keep trying or leave a message on the BT callminder service.